This policy tells you how Climate Bonds Initiative (Registered Charity 1154413) processes and protects your personal data. We aim to be clear when we collect your data, let you know what we will use it for and keep it secure.
We may collect personal information about you when:
- You sign up to our mailing list(s),
- Your organisation joins our Partners Programme,
- You make a one-off donation or sign up to donate regularly,
- You sign up to attend or participate in one of our events
- You become involved in one of our training programs or campaigns,
- You fill out a survey or quiz we send you,
- You apply for a paid or volunteering role with us.
The information we collect may include, among other details, your name, address, email address, preferred phone number, your involvement in Climate Bonds Initiative campaigns or activities.
If you make a donation, we will collect the details necessary to process this payment e.g. bank account details to set up a Direct Debit and ask for consent to use your contact details to send you updates on our campaigns and occasional appeals.
We do not store credit or debit card details, nor do we share financial details with third-parties. When making an online donation or purchase your payment details are processed by a third-party secure server payment gateway provided by PayPal.
We will not collect sensitive personal information unless there is a clear reason as to why we need it. We will only collect this with your consent, and we will give clear notices so that you know why we need this data and how long we will keep it for.
We might use profiling or screening methods to ensure that communications are relevant to you and we do this by using data that you provide us with, data from publicly available sources, and data that is processed automatically through the systems we use (for example, whether you have previously opened emails from us).
Profiling also allows us to understand more about people that support us which helps us to make appropriate requests for involvement in our events, training programs or campaigns. We may use geographic and demographic information to build a profile.
Under the General Data Protection Regulation (GDPR) you have the right to obtain an explanation of any profiling decisions we have made and challenge these decisions.
Please see Climate Bonds Website Terms and Conditions of Use Policy for more information or follow the link at the base of this page.
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Why is this data collected?
How we use your personal data will depend on the reason you are providing it and we will aim to make the reason clear when we collect the data.
We will mainly use your data to:
- Provide you with services or information that you have asked for, such as sending you Blog Posts, Updates inviting you to events or training, or sending you more information about out campaigns.
- Keep you informed about our activities
- Process any donation,
- Invite you to events we think might be of interest to you
- Keep a record of how you prefer to be contacted.
- Keep a record of your relationship with us.
- Understand how we can improve our services, products and the information we provide.
- Develop a better understanding of our supporters to help us make better decisions in order to deliver our mission.
Our legal basis for processing personal data
The legal basis for processing your data depends on the reasons and circumstances we are collecting it.
Our legal basis for processing most personal data is because you have given us your consent to do so. You have the right to withdraw your consent for holding and processing your data and can do so by emailing us at firstname.lastname@example.org.
In some circumstances, the processing is necessary for us to comply with a legal obligation. Sometimes the legal basis for processing your data may be because it is in our legitimate interests to perform our operations.
How is my data protected?
We take good care to ensure that the information we store on our database is kept secure in order to prevent unauthorised access and comply with the General Data Protection Regulation. Our devices are encrypted and staff that work with data have received appropriate training.
Information on stored data
We only store information to your profile. This may include the following indicators: given name, family name, job title, company, city, country & email address.
We do not store any additional personal information beyond what is included in the list above. We will not sell, rent or swap your information with other organisations and we will not share your information with third parties for marketing purposes.
Like most organisations, we use trusted service providers to help our operations to be more efficient. These include systems and software providers like EventBrite, Webex, Microsoft programmes and Salesforce. We may use third party providers that are located outside of Europe. For example, the database we use to store your data and some email platforms we use have servers located in the USA.
We have taken steps to ensure that the services we use that are located outside of the EU have appropriate security measures in order to protect your information. All providers we use are well renowned for their data security and have the appropriate technical controls and policies in place to protect your personal details.
We may disclose your personal information when required to do so by law.
We work with other charities and NGOs and Climate Bonds Partners on some of our campaigns to share knowledge and resources. We will never share personal information with them without your explicit and informed permission but we may aggregate information in order to share statistical information needed for analysis. We will not include any details that could identify a specific individual.
Under the 2018’s updated General Data Protection Regulations (GDPR) you have the following rights:
- Information Right – the right to receive the information contained in this policy and our data collection forms about the way we process your personal data.
- Personal Data Access Right – the right to know that we are processing your personal data and, in most circumstances, to have a copy of the personal data of yours that we hold. You can also ask for certain other details such as what purpose we process your data for and how long we hold it.
- Personal Data Correction Right – You have the right to request that we correct inaccurate data or incomplete data that we hold on you.
- Personal Data Erasure Right – Known as the Right to be forgotten. In certain circumstances you may request that we erase your personal data held by us.
- Personal Data Restriction Right – You have the right to restrict the way we process your personal data in certain circumstances, for example if you contest the accuracy of the data, if our processing is unlawful, to pursue legal claims, where we are relying on ilegitimate interests to process data.
- Data Processing Objection Right – You have the right to object to us processing your data for (i) direct marketing purposes (ii) research or statistical purposes and (iii) purposes of profiling related to direct marketing or based on our legitimate interests
- Data Portability Right – you have the right to receive a copy of certain personal data or to have it transferred to another organisation in some circumstances
Right to Withdraw Consent at any time
Where we use your personal information based on your prior consent, such as where you have given us permission to send you communications by email, mobile messaging or by direct message on social media, you can withdraw your consent at any time by contacting us.
Right to complain to the Information Commissioner’s Office (ICO)
You have the right to be confident that Climate Bonds Initiative handles your personal information responsibly and in line with good practice.
If you have a concern about the way we are handling your information, then in the first instance you should raise this with us. We will take your concern seriously and work with you to try to resolve it. However if you are still unhappy with our response you can raise a concern with the ICO, the UK data protection regulator via the ICO website.
How can I access, update or ask Climate Bonds Initiative to stop using my personal information?
If your details change, please let us know and we will update them on our system.
You can also change your mind at any time about the ways in which we contact you or withdraw your consent for us to process your data. You can do this by emailing to email@example.com. Most emails we send you will include a link you can click on to unsubscribe from that particular type of communication.
If you tell us that you no longer would like us to contact you, we will keep limited amounts of information (usually just your name and email address) and add this to our suppression lists to ensure you do not receive communications from us in the future – we will not use it for any other purpose.
In certain circumstances you also have the right to have your personal data erased from our databases completely and you can ask us to do this at any time.
We regularly monitor your engagement with our communications and will periodically send emails to ask if you still wish to receive updates about Climate Bonds Initiatives work. We will continue to hold your personal data while you are actively engaged with us until you ask us not to.
If you have not engaged (either opened, replied, taken the requested action, or clicked through) with any of our emails then we will remove your personal details from our database after three years.
Legally, we are required to hold some types of information to fulfil our statutory obligations.
Subject access reports
To request a subject access report which details all of the information we hold about you, please make this request in writing to Climate Bonds Initiative, 40 Bermondsey Street, London, SE1 3UD. We will not charge you for this request and will provide this information within one month of receipt, if the request is reasonable.
Making a complaint
You can also complain to the Information Commissioner’s Office (ICO) via their website.
We regularly review this policy and it was last updated in May 2018.
You are welcome to use any text, data or images written or produced by Climate Bonds Initiative, However, we do require that you fully source any material you use, crediting 'Climate Bonds Initiative'. For further details please contact us at firstname.lastname@example.org.
The information contained in this communication does not constitute investment advice in any form and the Climate Bonds Initiative is not an investment adviser. Any reference to a financial organisation or debt instrument or investment product is for information purposes only. Links to external websites are for information purposes only. The Climate Bonds Initiative accepts no responsibility for content on external websites.
The Climate Bonds Initiative is not endorsing, recommending or advising on the financial merits or otherwise of any debt instrument or investment product and no information within this communication should be taken as such, nor should any information in this communication be relied upon in making any investment decision.
Certification under the Climate Bond Standard only reflects the climate attributes of the use of proceeds of a designated debt instrument. It does not reflect the credit worthiness of the designated debt instrument, nor its compliance with national or international laws.
A decision to invest in anything is solely yours. The Climate Bonds Initiative accepts no liability of any kind, for any investment an individual or organisation makes, nor for any investment made by third parties on behalf of an individual or organisation, based in whole or in part on any information contained within this, or any other Climate Bonds Initiative public communication.